Chat Box Keeps Popping Up

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Danny Derby
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Chat Box Keeps Popping Up

Post by Danny Derby »

Someone messaged me, I didn't respond, just instantly closed the box. Now 4 hours later every time I go to a new page or a new tab, the chat box KEEPS POPPING UP. Chat boxes are always awful and difficult to fully close, is there any way to fix or improve this?
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Lori Hamill
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Re: Chat Box Keeps Popping Up

Post by Lori Hamill »

Not sure if this is it?
Double check under your Profile Settings:
Access the SIM Chatroom from all pages: Disable
¯\_(ツ)_/¯
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Danny Derby
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Re: Chat Box Keeps Popping Up

Post by Danny Derby »

Lori Hamill wrote: 2 years ago Not sure if this is it?
Double check under your Profile Settings:
Access the SIM Chatroom from all pages: Disable
Yeah that's what I eventually did, but I'd actually like to be able to use chat on all pages. Expected behavior I believe should be that once I close a chat box it's gone. That's not the case. And as soon as I turn chat back on or go to chat room, I'm STILL getting a message pop up.
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Cleo Patra
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Re: Chat Box Keeps Popping Up

Post by Cleo Patra »

I’ve had this problem before too. And then I think I’ve finally got rid of the window and it will randomly pop up 4 months later. Clearing cache and cookies doesn’t always work but sometimes it seems to.
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The Admin
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Re: Chat Box Keeps Popping Up

Post by The Admin »

I did a quick test. I enabled "Access the SIM Chatroom from all pages". I had someone send me a private chat message. It popped a message box. I went to other pages and the message box remained (as it should). If I click the down arrow in the title bar of the chat window, it minimizes and makes a small bar toward the bottom of the browser window. If I leave the sim and come back, it is still there. If I click on the bar, the chat window comes back.
If I click the X in the title bar of the chat window, it closes the window and it doesn't come back. Please experiment and see if your experience is different.
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Danny Derby
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Re: Chat Box Keeps Popping Up

Post by Danny Derby »

I've experimented with this quite a bit. I still often get a chat box returning even after clicking X. This is a constant source of annoyance.
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Danny Derby
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Re: Chat Box Keeps Popping Up

Post by Danny Derby »

Admin - I emailed the Steward over a screen capture video demonstrating this, she's going to forward it to you.
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