Chat Troubleshooting

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The Admin
Eclipse Champion
Posts: 1076
Joined: 18 years ago

Post by The Admin »

Here are a few tips if you have having trouble with the SIM Chatroom.

The Chat uses port 8080 - some firewalls may have blocked that port.
The Chat uses Java - your computer/browser will need a correctly installed version of Java to function.

The chat is provided by a 3rd-party web site. Below are links to their Interactive TroubleShooter.

<a href='http://support.addoninteractive.com/ind ... ooter&id=4' target='_blank'>Interactive Troubleshooter - Chat doesn't load</a>

<a href='http://support.addoninteractive.com/ind ... oter&id=31' target='_blank'>Interactive Troubleshooter - It loads, but doesn't work</a>

If you still have trouble, we suggest trying from different computers and from different network environments (work vs home) to help determine the cause of the problem. Post in this forum if you still have trouble - include your findings from trying the above options.
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